Terms of Service

1. Acceptance of Terms

By accessing or using SpokenWordAI's voice-powered applications and services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

These Terms apply to all users of our Services, including but not limited to individual users, healthcare professionals, and organizations.

2. Description of Services

SpokenWordAI provides voice-powered applications and services, including:

• Voice recognition and processing applications
• Speech-to-text and text-to-speech services
• Voice-controlled interfaces for various platforms
• Healthcare-compliant voice solutions
• Custom voice application development services

Our Services are designed to enhance user interaction with technology through voice interfaces while maintaining the highest standards of privacy and security.

3. User Eligibility

To use our Services, you must:

• Be at least 13 years of age (or the minimum age in your jurisdiction)
• Have the legal capacity to enter into these Terms
• Provide accurate and complete information when required
• Comply with all applicable laws and regulations

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Acceptable Use

4.1 Permitted Uses

You may use our Services for legitimate purposes consistent with these Terms and applicable laws.

4.2 Prohibited Uses

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' data
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services for spam, phishing, or other malicious activities
• Reverse engineer, decompile, or attempt to extract source code
• Use our Services to develop competing products or services
• Violate the privacy or rights of other users

5. Healthcare and HIPAA Compliance

When our Services are used in healthcare contexts, additional terms apply:

• Healthcare users must ensure compliance with all applicable healthcare regulations
• Protected Health Information (PHI) must be handled according to HIPAA requirements
• Users are responsible for obtaining appropriate patient consents
• SpokenWordAI serves as a Business Associate when handling PHI
• Separate Business Associate Agreements may be required for healthcare implementations

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

• We do not sell or share your personal data for commercial purposes
• Voice data is processed securely and deleted after use
• We maintain HIPAA compliance for healthcare applications
• You retain control over your data and can request deletion at any time

7. Intellectual Property

7.1 Our Rights

SpokenWordAI and its licensors own all rights, title, and interest in and to the Services, including all intellectual property rights. This includes but is not limited to software, algorithms, designs, trademarks, and documentation.

7.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Services for your personal or business purposes.

7.3 User Content

You retain ownership of any content you provide to our Services. However, you grant us a license to process and use such content solely for the purpose of providing our Services to you.

8. Service Availability

We strive to maintain high availability of our Services, but we cannot guarantee uninterrupted access. Our Services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Circumstances beyond our reasonable control
• Security incidents requiring service suspension

We will make reasonable efforts to provide advance notice of planned downtime when possible.

9. Disclaimers and Limitations

9.1 Service Disclaimers

Our Services are provided "as is" and "as available." While we strive for accuracy and reliability, we make no warranties regarding:

• The accuracy of voice recognition or transcription
• Uninterrupted or error-free operation
• Compatibility with all devices or systems
• Meeting your specific requirements

9.2 Healthcare Disclaimer

Our Services are not intended to replace professional medical advice, diagnosis, or treatment. Healthcare users are responsible for:

• Verifying the accuracy of voice-processed medical information
• Maintaining appropriate medical oversight
• Ensuring compliance with medical standards and regulations

10. Limitation of Liability

To the maximum extent permitted by law, SpokenWordAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or delays
• Third-party actions or omissions
• Medical errors or misdiagnoses related to voice processing

Our total liability for any claims related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless SpokenWordAI, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your negligence or misconduct

12. Termination

12.1 Termination by You

You may stop using our Services at any time. For paid services, cancellation terms will be specified in your service agreement.

12.2 Termination by Us

We may suspend or terminate your access to our Services if:

• You violate these Terms
• Your use poses a security risk
• Required by law or regulatory authorities
• We discontinue the Services (with reasonable notice)

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. We will delete your data according to our data retention policies and applicable law.

13. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications (if you have provided your email)
• In-app notifications for significant changes

Your continued use of our Services after any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services.

14. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes arising from these Terms or our Services will be resolved through binding arbitration, except where prohibited by law.

Before initiating formal proceedings, we encourage users to contact us directly to resolve any concerns.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and SpokenWordAI.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact Information